A lack of telephone customer support doesn't help their cause either, and they add further damage when they don't have a transferring policy that could benefit beneficiaries. Customers have to jump through hoops to close an account even if someone isn't deceased. Aside from not having a dedicated page to the policy, Groupon doesn't have a stated policy either. Groupon gets low marks for its closing account process after someone dies for several reasons. ‍ Atticus' Legacy Review of Groupon's closing account process when someone dies = 4/10 stars Official Groupon page on closing accounts (See section 6) Official website: Official Groupon page on transferring bucks Instead visit this Groupon Customer Support page to contact Groupon. What if I don't have the required information?ĭon't bother calling Groupon, as they don't list a phone number for customer support. Atticus recommends logging in, and redeeming all points prior to alerting Groupon to your loss. That means after you contact Groupon regarding your loved ones departure, those points are forfeit. Groupon is pretty clear in its policy that Groupon Bucks or any other credit of value is non-transferrable. In the “Description” field, write a message indicating your intention to cancel the account.Select “Reason For Contacting” dropdown menu and click “None Of The Above.”.Scroll down and add the email and city in the field provided.Look under “My Question Is Not About An Order” and choose “General Questions.”.Scroll to the bottom of the page to select “Customer Support.”.Log onto the account you wish to delete.You won't be able to close a Groupon account without contacting customer service, and if you can access the deceased person's account online, this is how you do that: Login information for Groupon, or Google or Facebook.Groupon is a website that provides substantially reduced rates for things such as restaurants, gyms, retail stores and more. GroupOn users accumulate Groupon Bucks, and while they are not transferrable in anyway, there is a way to use them before they expire. This is how you cancel a Groupon account after someone dies:

Groupon account log in